Torrie Hughley12/18/2024

Great job you guys are the best arrival time was perfect.

Christen Cole07/25/2024

On July 14, 2024, GA DPS called Cole's out to tow our semi and trailer that was involved in an accident involving a fatality. When we get the invoice for towing our loaded tractor/trailer 15.7 miles, costing $63,550, I was blown away. I went to work to find out who regulates towing/heavy haul owners in GA. After exhausting many resources, I ended up calling the GA DPS post that called Cole's out to begin with. The Sgt. asked me to email the invoice over. He made a call to Cole's to inquire why the bill was so expensive considering, the tractor/trailer only needed to be straight pulled. He was told by Cole's, "When we go out to one of these wrecks, I charge the most. I charge as if it were flipped over and in a ditch. I do not negotiate with anyone with is not cutting the check to put in my pocket." Meanwhile, Sgt. had us calling around to other towing companies in the area and on the rotation list to enquire what they would charge. That fee was $5,000-$20,000. Well...someone must have called Cole's and given then the "heads up". Within minutes of Sgt. hanging up the phone, Cole's was calling US, (who they refused to speak with the 9 times I called) and telling us that the "girl in the office" made a mistake and the bill was only $7800! They sent the new invoice that still has questionable charges on it. But the .80 per pound to move out equipment is gone...as well as road cleanup. If you have a semi and see them nearby...call someone else.

Shaundra Williams03/12/2021

The customer service with this company is ATTROTIUS! I called in to share my grievances about my service experience. Spoke with a woman initially, but was QUICKLY INTERRUPTED by the so called owner because he didn't like what I was saying about my experience I assume. Not only do they belittle and demean their associates they belittle and deman their customers that are simply trying to find resolution. The OWNER of the company talked to me so nasty and rude! He, and I repeat, THE OWNER constantly interrupted me while I was trying to tell him what my issue was so much so until I finally told him I no longer wanted to talk to him and he hung up!! He assumed my issue was about the COST of the tow, it was not, my issue was about the VERY VERY POOR customer service. Everybody doesn't have to complain about the price of something but what I WILL NOT TOLERATE IS DISRESPECT for any reason. I will not stop writing bad reviews until everyone knows to NEVER use this service. I have formally submitted a complaint with the better business bureau and to my UN surprise this company is not accredited by the BETTER BUSINESS BUREAU has a C- rating, and more BAD REVIEWS than positive ones. If you have an accident or just need a tow, and your insurance carrier suggests Cole's Towing and Recovey, DEMAND that your insurance company chooses a different towing company. If you need audio proof, I can provide that. This company only got 1 star because I couldn't submit without doing so. Want to make that clear!

Tiffany03/11/2021

THEE WORST!!!!!!! The towing company never showed. Had my mom waiting 3 hours at night for a tow truck. They said they didn't know where the tow truck was. And wouldn't let her speak to a manager. Wish I could give 0 stars!!!!