WELLS ROAD SERVICE INC
Company Overview
| USDOT | 3176809 |
| Legal Name | WELLS ROAD SERVICE INC |
| Number of Drivers | 5 |
| Number of Trucks | 11 |
| MCS-150 Mileage Year | 2019 |
| MCS-150 Date | 9/4/2024 |
| Last Reported Mileage | 25000 |
| Carrier Operation | Interstate |
| In Business Since | 8/22/2018 |
| Status | Active |
Company Contact Info
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Zoraida Torres08/03/2021
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To whom it may concern, I had the WORST experience with you dispatcher. Since when is it ok to hang up on someone because they don’t like what they hear? Now, if my mom or myself were yelling I get it but that wasn’t that case. Trisha decided to hang up on me and say Geico can find a different company to assist? Who does that? What kind of company allows a immature child who can’t take constructive criticism especially after being lied to. 4 hours!…. My mom had to wait, the logical thing Trisha should’ve said was, we have one driver working now. That way, we could’ve called someone else but no, she acted like a child because my tone wasn’t the greatest but she doesn’t understand that we have kids with us too. She called before 3pm and no one got there until 7. If she doesn’t like her job as a dispatcher/customer service, she needs to quit her job or fired! I used to be a dispatcher 15 years ago and I understand the whole eta situation but to tell her 45 minutes, then they text and additional 45 minutes then we called GEICO to complain and they told us another 30 minutes. I don’t know what kind of game your company is playing but Trisha childish self needs to grow up and do her job and answer questions and not change her demeanor when someone has EVERY RIGHT to be upset! She should be reprimanded and i wouldn’t want to take anyone’s food off the table but this is a lesson to not treat people badly and to think twice before she wants to hang up on someone and say one of the most ignorant things as if she owns this company. Really need to think about it. Think my mom is going to report this to corporate and you guys most likely won’t care because from the looks of it, the company has one star! I would’ve rated zero but I can’t. Must be the incompetent employees like Trisha that’s messing up your scores!
kayla06/14/2020
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Your "manager" Katie is INAPPROPRIATE, AND UNPROFESSIONAL. SHE HUNG UP IN MY FACE, AND MY MANAGERS FACE. I WILL BE SUBMITTING YOU TO THE BOARDS. ALSO I RECOMMENED NO ONE TO USE THIS TOW SERVICE PERIOD
