Tyler06/28/2021

I would like to make you aware of an issue dealing with our vehicle being picked up for sale to vroom. As you know, the process to sell a car back to you requires some adherence to strict guidelines including the return in a very short time window. After completing everything requested in the timelines required we received an email with a document to print and place in the windshield along with instructions that someone would be calling us within 2-3 days to advise when the truck would be picked up. This call never came, and as a result I had to call to learn my car was to be picked on Friday June 18, 2021. After waiting most of the day I called Montway Auto Transport to get a time frame the vehicle would be picked up and was promised by 6pm. That time came and went. I then called Montway Auto Transport to get an update and was told they would call the driver and call me back. I never got a call back so I called them and learned it was after business hours and no one could help. I contacted vroom who advised they had no way of contacting the auto transport company to inquire about the delay. Montway Auto Transport contacted me on Saturday morning after I called multiple time but received an answering machine. They could not explain why the driver did not show up and assured me they would be by today to get the car June 19, 2021. As that day went on, we again called to inquire a time and again were promised by 6pm. I was given the driver’s, Roland Green’s, phone number. At 5pm that night I called Roland to see if he was on schedule, he wasn’t. He was in Vermont waiting for someone to find their keys. He told me that he could not get the truck until Monday. I told him this was unacceptable and unprofessional and insisted he come by tonight. After several apologies and excuses he told me he “I give you my word, and I don’t just give that out” he would be here tonight to get the car. He told me he was 2 hours and 45 minutes away. An hour later he sent me a text saying

Juan08/11/2020

fast service. Driver very detailed and nice. Took excellent care of my car. Reasonable price. Excellent experience. Will use again if I need a car moved.

Camara08/07/2020

Wonderful car shippers! I had an issue with the company that booked them but once I was able to speak directly to the driver and dispatcher, everything went seamlessly. I had been trying to get my car shipped from other places for 2 weeks unsuccessfully. The dispatcher was an extremely helpful lady. My drivers name was Jay and he was so accommodating. He called me about an hour before my car was delivered. I would recommend this company to anyone looking to get their car shipped without any hassle.