Richard Lamb06/26/2024

Contacted your service through Liberty Mutual. Your tow operator Richshard contacted me he explained what needed to be done to get my car on the truck. My shifter was not functioning and he confidently advised he could get the job done. He arrived at the time he told me and got the car towed to the dealer as I requested. Previously I had to wait for two trucks from AAA and after waiting several hours neither truck could get the job done. Richshard was confident professional and extremely knowledgeable as to his service. I can’t say enough about this young man except that he should be given special recognition for his work. Thank you

Bill Johnson01/27/2024

EXCELLENT SERVICE!!! First of all, they showed up 35 mins. earlier than the estimated arrival time they sent me, I had locked my only set of new truck keys in my work vehicle. They quickly took care of business, courteous and friendly the entire time. I would HIGHLY RECOMMEND them to anyone!

Sales10/10/2023

Crooks. Do not do business with these people. Be warned.

Tom08/01/2022

I used Big Horn towing through the Erie Isuance towing process. The driver was friendly and arrived in about an hour. I was worried after reading all of the negitive reviews but I was pleased with the service.

Elaine Salsbury07/27/2021

Zero Stars. This is a terrible terrible company. I waited two hours for a tow truck. Didn’t show. Called Big Horn and they said they would call the driver. Driver called me and said to just leave our car with the key under the mat and he would be there. He never arrived despite marking our call as “On Scene.” Basically he lied. Here I am hours later with my car abandoned having to start the process all over. SAJJAD and BIG HORN TOWING ARE TERRIBLE!!!!! DO NOT USE!!!!!!!!!

Sally Scholle07/12/2021

Awful company - can't understand them on the phone, then tried to call back and voice mailbox is full. No excuse for making a 75 year old wait out in the blazing 95 degree heat with no shade or water for FIVE hours and no response from the company when we call.

04/02/2021

Had to call the police on them

J. Ignatowski03/25/2021

Broke down and contacted State Farm Road side service. They sent Big Horn Towing LLC out of MD. I’ll be honest- reading these reviews while waiting I was skeptical. Needless to say— could not be happier. Driver contacted me right away. Told me he was an hour out— he arrived in 60 min & 30sec!!! In the rain and rush hour!! He was very professional, courteous, and genuinely just simply pleasant. Great customer service. Truck was cared for and delivered to the right garage for repair. He even helped with after hour drop off. Great service and I would recommend them. Thanks again!!

Yvonne02/25/2021

I called my insurance company and put in a tow ticket around 6:11 p.m. I called the tow company at 7:00 p.m. and asked what will be the estimated time of arrival. I was informed it would take another 30 to 40 minutes. I called at 8:00 to see what will be the estimated time of arrival and was informed it will be another 30 to 40 minutes due to a shift change. I asked a dispatcher why does it take roughly 2 hours for a shift change. Without any empathy or sympathy, he stated he service all over. I had to cancel this tow service and got another one that was able to arrive within 30 minutes. I will never choose this tow service again. Then to add insult the injury, I get a call at 10:00 p.m. asking if I still need a tow. Just playing unprofessional and inconsiderate. Don't waste your time!!!!

DEBrA Van Dan02/04/2021

They don’t let you ride in there trucks so you better get a ride before you use them. I’m 64 years old and had to walk 1.3 miles to get to my vehicle. That is after waiting almost 3 hours for them to show. Waited 1.5 hours after eta. Never will use them again.

Virginia Kreutzkamp01/06/2021

They were supposed to tow us. After clicking arrived 3 hours later AND confirming with Progressive that they were on scene, they never showed up. They told Progressive an hour later that when they clicked arrived on scene, that they had actually canceled the tow. Horrible company.

Ashley12/05/2020

I don’t even want to leave one star, I called my insurance company Friday and set up to have my car towed from the mechanic shop to my house which is a 10-15 min drive total. They set up my tow for the next day Saturday at 7 to 730. I get to the location at 650am and the guy from the tow place called me at 730 to confirm everything and say oh he doesn’t start his first tow until around 8ish. I’m like yeah I’ve been waiting since 7 am . He tells me that he will be to me around 815am. 8:15am comes and passes and he calls at 8:26am to tel me that he is 20 minutes away 🙄. I’m just sitting here waiting and it’s rude as hell . At first the go’s tracker showed the tow truck near white marsh then I go check again and the tow truck is downtown Baltimore . What the hell is going on . I don’t know what kind of company this is and what kind of service they have but it’s not good !!!!!!

David Gerke11/20/2020

The towing company said they would be there within 45 minutes which turned out to be 5 hours later. They were given the address - Honda Dealership in Westminster, MD was to be towed and towed it to a Precision Tune Up place on Reisterstown Road. It took us 2 hours to find out where our vehicle was towed incorrectly. We will not pay for this towing charge since it is obvious that this towing company doesn't know what they are doing.

Cindy11/18/2020

These guys don't deserve even a ZERO star rating. I've had a car at one location for more than a week that needs to be moved to another place. The job keeps getting scheduled for dispatch and then canceled with no explanation. It's all in Big Horn's hand right now and I'm about to call the police and have them charged with car theft.

Butta11/03/2020

called them at 2 PM is 6 PM still have not received my vehicle this is unacceptable one star

maria09/27/2020

i don't even wanna leave a star, n i seriously don't wanna be a "karen" but here it goes. now even before looking at the reviews i see im not the only one that was not a happy camper with this place. however, thank god i cancelled and called my roadside back for another company god only knows how long i would have been waiting ... so let me be so kind to explain my run in, after submitting a roadside tow and was told through text that this company would be the one towing my vehicle, i needed to know an eta due to roadside not sending it through the original text with the message & company number,, so i called them (Big Horn) to see approx how long the tow would be. After a few rings someone answered the phone with "yo, hello" i had to ask if this was an actual towing company because i know, or at least i thought i knew there's no way a company is going to answer their phone(s) like that, n if they do then i surely didn't want them towing my vehicle that's for sure..but, the guy responded back with "yes, yes how can i help you " i quickly responded with "can you please cancel my tow" i hung up and immediately called my roadside.. my message to them is, i dont know whats broken within your company but please start with your dispatcher or whomever you have answering your phones, because of that.. is why i chose not to use you fellas.

Alan Haines09/11/2020

Was stranded yesterday on I95 Northbound at mile marker 97 at the gas station area of the Cheasapeake House Rest Area. I got gas, but my car would not start. It turned out I needed a new starter. My Travelers Insurance Company connected me with Big Horn Towing; Had to wait a while because of a major accident on I95 Southbound stopped traffic for a couple of hours; My driver Sabeel arrived and towed my car and myself to my home in Pennsylvania some 85 miles. Sabeel was courteous, professional and a great driver in very bad weather conditions

D09/09/2020

Waited 4 hours for a tow truck after being told 2 hours. After 3 hours called and talked to Jay who was extremely rude saying too bad we had people in front of you. Tow truck then told insurance that they decline to tow my vehicle.

Tauran08/10/2020

Better off just do it myself

Tauran08/10/2020

Thanks for nothing you guys took forever!!!!! Why did it take so damn long

Mandi Fair08/08/2020

DO NOT USE THIS COMPANY!!! I requested a tow through my insurance company and was referred to Big Horn Towing, LLC. The tow truck was estimated to show up at 5:50 pm, however after no one called or showed up, I called the company at 6:15pm. I was told that the truck broke down so they were trying to get a new one out to me. I asked for an estimate as to when they would arrive but didn’t get a timeframe. After waiting another hour, I called my insurance company who called Big Horn and they were told someone would arrive within 20 minutes. Finally after waiting over 3 hours, the tow truck arrived. After the driver loaded my vehicle onto the truck, when I asked for my key back, he made a big deal about it and I had to ask several times before I got my key back. Then the driver told me that he had to drop his passenger off somewhere before towing my vehicle. His passenger showed up wearing sandals and was helping secure my vehicle on the tow truck, which did not seem very safe to me. After telling the driver that we were not making any stops, he proceeded to drop his passenger off anyway before towing my vehicle. On the way to my destination, I received a call from Jay from the towing company who told me that I still owed the driver an additional $80 because my towing only covered a certain amount of miles. I explained to him I had already paid for the additional mileage at 4:30pm when I placed the call for service. He said I still owed them money and would have to pay or they would put my vehicle in storage. We finally arrived at my destination and the driver would not release my vehicle. My husband told the driver to release the vehicle but he refused - the towing company even called the police. By now it was around 8:45pm and pouring rain. After many calls with my insurance company (while standing in the rain), they finally released my vehicle. It was almost 9:30pm by the time everything was finished. WORST EXPERIENCE EVER!!! WOULD GIVE ZERO STARS

Rhonda Wendling07/13/2020

We broke down and Sajjad H. came to our rescue!!! He was extremely professional, courteous and so helpful!! Spent the time to find a repair shop with an after hours key drop, which is something I did not think of and would have been another problem I would have had to deal with. Can’t say enough positive things about our experience with this company and their amazing driver. I have been in this situation before and never had this great of an experience with a tow driver!!!