Timothy Smith08/30/2024

Basically, Auto Club of So Cal, contracting with California Roadside North setup reasonable expectations, and failed, repeatedly to meet every single one of them. This service provider was dispatched through Auto Club So Cal (AAA) - 8:06 PM - Battery Service Req - As instructed by AAA, updates were to be sent to me via TEXT; - Texted updates re delays were sent ONLY TWICE, but ZERO texts were sent once the AAA Provider (CA Roadside North) arrived on scene, but remained HIDDEN FROM VIEW ! - 9:18 PM, unknown number called, did not leave message, did NOT text. - 9:34 PM. still no sign of AAA/CA Roadside North - 9:39 PM call back to AAA, re ETA status of CA Roadside North; text updates are SILENT. No text updates re ETA or Status. - 9:52 in the midst of a stranger verbally & physically threatening me, in the parking lot where I finally got out of my car to look for the CA Roadside North Service Provider, I see a truck with Auto Club insignias parked out of view, behind a large van. He's been parked there for 30 minutes having made absolutely no effort to visually locate me according to the written instructions I had been asked to provide. With a stranger behind me threatening me, and the driver making excuses, words were exchanged, and I had to return to my car for my own safety. I'm a disabled senior citizen. The driver for CA Roadside North drove away without jumping my battery, and yelling, "Good luck getting anyone else to show up". Evidently, CA Roadside North has an exclusive contract with the Auto Club. Now, they are just sending texts with new ETA's followed by subsequent texts with delayed arrivals: - ETA 11:30 pm; - ETA 12:08 am; - ETA 12:37 am; - ETA 1:31 am; - ETA 1:26 am - 1:46 am. I waited 6 hrs on a Wed night because CA Roadside North alerted ALL OTHER AAA Providers to REFUSE THE REQUEST. At least I escaped that crazy guy threatening violence. In my first experience with CA Roadside North, I find them unreliable, VERY poor work ethic, untrustworthy.