John07/29/2024

The most ridiculously unprofessional business I have ever dealt with in my life: that is not an exaggeration. Took my truck in to get the bed repaired, they were supposed to replace 1 crushed bedside. Instead they swindled my father into buying a parts truck for $5,000, claiming that they would use it replace all kinds of broken and damaged parts on the original truck. They took my rust-free heavy duty bed off, and replaced it with a completely rotted away bed, it was so eaten with rust that the crossmembers that hold up the bed floor were almost completely gone and the bed floor would bounce and crunch when I stepped into it. The paint job they put on this rotten new bed was so poor that the paint was literally already blistering off the FIRST time I get the truck back. One blister in the paint was over a foot long. And this rotten bed is the only part that was replaced so I literally suspect the "parts truck" never even existed. We also wasted a trip to Williamstown (over an hour from my home) because they told me it would be ready to come pick up on X day "for sure", and when we get there the truck is in pieces. My wife called out the owner for lying to us and wasting an entire day to come get it, and he got up close to her face shouting at her, WHILE SHE WAS HOLDING OUR 3 MONTH OLD BABY. They also left my truck outside with the driver window rolled down for months before they started work on it. I could go on, but this is the worst of it. None of this is an exaggeration at all. Over $6,000 wasted. Avoid this place like your life depends on it.

Cindy Barnett07/22/2024

I just pick my car up from catwrex in Williamstown. They did a fantastic job on it you can not tell it has ever been wrecked. This was a brand new 2024 car not a month old yet it took a while to get the parts because they had to be shipped from the factory. They gave me a life time warranty on all work they did. I would most definitely recommend them.